Status

Current Incidents

Status: Experienced intermittent outages related to resources using Cloudflare. A patch has been put in place and the fix is being monitored. 

Known Issues

Canvas Rich Text Editor in Chrome is Not Linking Bulbs Properly

Chrome version 85.0.4183.121 is not allowing to link bulbs correctly in the RTE in Canvas. We have notified Canvas of this issue. Please use a different browser such as FireFox, Microsoft Edge, or Safari. 

YouTube Overlays Appearing

Recently, YouTube overlays such as "More Videos" are being displayed in the PlayPosit Player. These video overlays are within YouTube's control. PlayPosit is investigating why this is happening, but be aware that the YouTube overlay may intermittently appear over your PlayPosit bulbs.

Intermittent YouTube Loading Issues

Some  users are experiencing long load times for bulbs using YouTube in Chrome Version 85.04. If you see a "Failed Streams" error, please try accessing the bulb in an incognito window or using a different browser.

Blank External Tool pop up in Canvas

Due to the latest Chrome update, version  83.0.4103.116, the External Tool Pop up in Canvas inconsistently appears blank. This is a known issue that Canvas is looking into. They do not have an ETA on when this will be resolved. If this does happen, please use a different browser such as FireFox, Safari, or Microsoft Edge. 

Vimeo search in Designer is currently down.

Please use the following steps when using a Vimeo video:

  1. Go to Vimeo, search and find Vimeo video
  2. Copy Vimeo URL
  3. Paste Vimeo URL as INPUT URL in PlayPosit

Past Incidents

September 15th, 2020 - Intermittent Vimeo and captions issues. Fixes have been implemented, and PlayPosit will continue to monitor the situation.

September 8th, 2020 - Intermittent downtime during morning of September 8th, resulting in 10 minutes of unscheduled maintenance downtime to scale infrastructure. PlayPosit will continue to monitor the situation . 

August 17, 2020 - Dashboard loading issues, which have been resolved.

July 23, 2020 - 11:18 AM MST Intermittent server issue. 1:18 AM MST Resolved by rolling back server.

May 20, 2020 - LaTeX equation editor experiencing issues. The issue has been resolved.

April 15th 2020 - 9:43 AM MST Vimeo experienced outages that may have impacted Vimeo videos within PlayPosit. The issue has been resolved and is being monitored. 

April 7th, 2020 - Vimeo is currently experiencing issues with its embedded player, please see their status page for more detail.

April 6th, 2020 - 9:54 AM MST: PlayPosit was experiencing an issue with login and LTI authentication, but has implemented a fix and is continuing to monitor the situation.

March 31, 2020 - 2:54 PM MST: Mux was experiencing difficulties, affecting HLS upload in the PlayPosit Designer. Please contact help@playposit.org if you think your video upload may have been affected.

March 4th, 2020 - 11:12 AM MST: Vimeo has implemented a fix and is continuing to monitor.

March 4th, 2020 - 10:46 AM MST: Vimeo player is experiencing a major outage. For more information, click here.

February 25th, 2020 - 3:30 PM: Server load is back to normal. We will continue to monitor the situation.

February 25th, 2020 - 3:20 PM: Currently experiencing intermittent server load issues. We are actively working to address these issues.

Planned Downtime

PlayPosit has successfully completed the planned upgrade for December 25, 2019.

Associated Video Hosting Services

Live Status

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