Account Management

In this article

A list of common questions and issues with directions on how to resolve them.

I accidentally signed up for a student account. How do I switch to a teacher account?

  1. Log into the student account and open your profile by clicking your name in the upper left sidebar menu.
  2. Click DELETE STUDENT ACCOUNT. This will deactivate your account. 
  3. Go to and sign up for an instructor account.

Why are learners’ grades not showing up on the monitor page? (non LMS users)

  1. Find the link that you provided to learners.
  2. If the link contains the word “Share” in it, then you provided students with the incorrect link.
  3. You will need to follow these directions to assign your bulb correctly and provide learners with the Assign link.
  4. If you did share the correct link, please contact with the name of the bulb, name of the class, and the name/email of the learner if select learners are not showing up.

Why are learners’ grades are not exporting to my LMS?

  1. Make sure that you followed the correct directions for assigning a graded bulb in your LMS. Click here to check the directions for your LMS.
  2. Check that grading is enabled for the assignment you created. 
  3. If you had a free response, you will need to grade it and then click Sync Grades at the top of the monitor page. 
  4. If all of these are true, then please contact with the name of the bulb,  the name of the class, and the name/email of the learner if select learners are not exporting.

I deleted my bulb. How do I get it back?

Please email with the name of the bulb, the approximate date it was deleted, and the email of the account the bulb is in.

How do I transfer my Pro account to a different email?

  1. If you need to transfer your Pro account to a different email within 3 days of signing up, check the email associated with your current Pro account for a message from (it may be in your Spam folder). There should be a link in the initial email you received. Log into the account where you would like the Pro account to be applied to and click on the link provided at the bottom of the email. 
  2. If it has been more than 3 days, please email with the email that you signed up for the account with and the email that you would like to apply your Pro account to. 

How do I get a receipt/invoice for my Pro subscription?

  1. In the initial email you received from confirming your Pro subscription, there is a link at the top with your receipt. If you do not see the email, search your spam folders. 
  2. If you are still not able to find the email, please email with the email of the account. 

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