LMS Troubleshooting

In this article

Error connecting to application

Student grade did not export into the LMS gradebook

Grade export report errors

Editing bulb after learners have started assignment

Can't find my bulbs/My bulbs are missing

Assigning a bulb to the same course

Bulb link is not set up

Assignment not linked to gradebook

Learner accessed bulb outside of LMS

Assignment due date does not save in Blackboard

Can't access my bulbs in Schoology

Error connecting to application

If PlayPosit was not installed correctly by your administrator, you will see the following message: 

Sorry, there was an error connecting you to the application.

Contact your administrator and refer them to the setup instructions here. They should ensure all credentials (key/secret/url) are entered correctly in the app setting.

Student grade did not export into the LMS gradebook

The learner likely did not click Submit Assignment at the end of the bulb. Ask the learner to go back to the completed bulb and click the Submit Assignment button. They will not need to re-do the assignment.  See The Student Experience for more information.

Grade export report errors

  • Learner has not accessed PlayPosit through the Learning Management System (LMS) 
    • The learner completed the bulb outside of Blackboard. Ask the learner to go back, launch the bulb link from your Blackboard course and click the Submit Assignment button. 
  • Learner is not connected to this course in the Learning Management System (LMS). 
    • Go to your student roster within Blackboard and add the student to your course. Then have the learner launch the bulb from the Blackboard course and click the Submit Assignment button. 
  • Learner accessed bulb outside of the Learning Management System (LMS). Unable to export.
    • The learner completed the bulb outside of Blackboard. Ask the learner to go back, launch the bulb link from your Blackboard course and click the Submit Assignment button. 
  • Learning Management System (LMS) did not provide export url. Check configuration settings. 
    • Grading was not enabled by the instructor for this bulb link. To enable auto-export into the Blackboard gradebook, make sure you enable grading when setting up the assignment. 
  • Learner not connected to course in Learning Management System (LMS)
    • Go to your student roster within Blackboard and add the student to your course. Then have the learner launch the bulb from the Blackboard course and click the Submit Assignment button.

Can't find my bulbs/My bulbs are missing

Make sure to: 

  1. Check to make sure you are using the correct email address. Press the user icon in the top right hand of your nav page and click on 'Profile' in the dropdown menu. Under the 'Profile' section, you will see the email address you are currently logged in as. 
  2. If you are in your LMS, make sure to check your profile there as well and ensure you are in the correct LMS account. 

Editing bulb after learners have started assignment

If you attempt to edit a bulb after students have started taking, you will see the following message: 

It is not recommended to edit this bulb since students are in progress.

Learners in your course have started taking this bulb. If you add/remove questions or change the answer key for any questions, these edits  will not be reflected for learners that have already answered questions. Any edits made to the question text or bulb settings (network bypass, rewind, fast forward, skip, retake) will be updated for learners even if they have already started the bulb. 

Assigning one bulb to the same course

If you attempt to assign a bulb again to the same course, you will see the following message: 

Each bulb can only be assigned once per course. Do you want to copy this bulb and assign? You must make a copy of the bulb to assign it again.

The same bulb can only be assigned once in a given course. To reassign, create a copy of the bulb. Note that these will appear as separate assignments in the PlayPosit monitor and the Blackboard grade center (if grading is enabled). Any changes you make to the original bulb after copying will not be reflected on the copied version and vice versa. 

If you have not linked a specific PlayPosit bulb to the assignment link, your students will see the following:

Bulb link is not set up. Please contact instructor.

To resolve this: 

  1. Click on the assignment link you created in your LMS
  2. Find the bulb you want and click Assign
  3. Complete the Bulb link setup

Assignment not linked to gradebook

When you have not linked a PlayPosit assignment to your LMS gradebook, students will see the following: 

Your instructor has not linked this assignment to the gradebook. While data will be recorded in PlayPosit, it will not be exported automatically. If this is an error, please contact your instructor.<br>
	

To auto-export grades from PlayPosit to your LMS gradebook, make sure you enable grading when setting up the bulb link. Learners can continue and take the bulb, data will still appear in the PlayPosit monitor analytics. 

Learner accessed bulb outside of LMS

If the learner attempts to access the bulb outside of the Learning Management System, they will see the following: 
This bulb was set up to be launched from your Learning Management System (LMS). Please access from your LMS.
Ask the learner to navigate to your course from the LMS and launch the bulb link. 

Assignment due date does not save in Blackboard

This is a known issue issue from Blackboard ( fixed in the Q2 2016 version of Blackboard)

Can't access my bulbs in Schoology

There are several reasons you may not have access to your bulbs: 

  • You are using the PlayPosit App from the Schoology App Center 
    • If your school/district has purchased PlayPosit, make sure you are not using the PlayPosit app from the Schoology App Center. Instead, you should add assignments as an External Tool (instructions here)
    • Note: We recommend uninstalling the app from the left sidebar to avoid confusion for students 
  • You have not entered a Primary Email in the Schoology Account Settings
    • An email address is needed in order for PlayPosit to authenticate you into your account from Schoology. Navigate to your Account Settings within Schoology to add an email address (instructions here).